MenScript Privacy Policy

Introduction and Responsibility

Welcome to MenScript, your trusted partner in online healthcare and well-being, specifically focused on men aged 18 and above. The company is located at Hickorylaan 362, 3545 CT Utrecht, Netherlands. At MenScript, we understand the importance of privacy and are committed to treating your personal data with the utmost care and confidentiality. This Privacy Policy is designed to inform you about how we collect, use, and protect your data when you visit our website, use our services, or make purchases. We strive to be transparent in our practices, so you can confidently use our services.

Identity and Contact Information of the Controller

Your personal data is important and is treated with the utmost care. We store this data on secure servers and use it responsibly. We are responsible for processing your data in accordance with the General Data Protection Regulation (GDPR). For questions, comments, or complaints about our processing of your personal data, you can contact our customer service by sending them a message via email or WhatsApp. We are ready to answer all your questions and address any concerns about privacy.

Collection of Personal Information

Your personal information is a crucial part of our service delivery. We collect various types of data, including your name, address, email address, phone number, date of birth, health information, and payment details. This data is collected when you visit our website, create an account, fill out an online consultation, or make a purchase. We also collect information about your interactions with our website and services, such as browsing data, preferences, and feedback, to continuously improve and tailor our service to your needs.

Use of Collected Information

The collected information is used to:

  • Confirm your identity and provide a secure service.
  • Efficiently manage our e-health services, including online consultations and prescription processing.
  • Deliver products and services you have requested and optimise your purchasing experience.
  • Maintain communication about our services, such as updates, promotions, and customer service.
  • Ensure and improve the quality and safety of our website and services.
  • Conduct anonymous analysis and reporting for internal use and to improve our services.

Sharing Information with Third Parties

We only share your personal data with third parties when absolutely necessary to provide our services. This includes sharing with:

  • Qualified medical professionals, such as doctors and pharmacists, to assess your online consultations and process prescriptions.
  • Trusted partners for payment processing and delivery of your orders.
  • Technical service providers who assist us with the operation and security of our website.
  • Legal authorities or regulatory bodies if required by law or in response to a valid request related to a legal process.

We require all our partners and third parties to respect and maintain the confidentiality and security of your data. We only share the strictly necessary information and collaborate with parties that ensure the same level of data protection as we do.

Your privacy is our top priority, and this policy aims to provide you with a clear understanding of our commitment to protecting your personal data. If you have any questions or concerns, please feel free to contact us using the contact information provided above.

Storage and Retention Period of Data

Your personal data is important and is treated with the utmost care. We store this data on secure servers and only use it for the purposes for which it was collected. The retention period of your data depends on the nature of the data and the purposes for which it is processed. Generally, we retain personal health information for as long as necessary to provide you with the requested services and to comply with our legal and regulatory obligations. This means that some data is retained longer than others. We regularly evaluate our retention periods to ensure they align with the purpose of data collection. Once your data is no longer needed, it will be securely deleted or anonymised.

Security of Personal Data

At MenScript, we take the security of your personal data seriously. We employ various technological and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. These measures include, but are not limited to, encryption, firewalls, and regular security audits. Our team is trained in best practices for data security and privacy. Despite our efforts, no security system is impenetrable, so we cannot guarantee the absolute security of your data, but we promise to always do our best to protect your data.

User Rights

Under the GDPR, you have various rights regarding your personal data. This includes the right to request access to the data we hold about you, the right to have incorrect data corrected, the right to have your data deleted, the right to object to certain forms of processing, and the right to data portability. If you wish to exercise any of these rights, please contact us using the contact information provided in this policy. We will respond to your request as soon as possible and no later than within one month.

Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience and gain insights into how our website is used. Cookies are small text files that are stored on your device when you visit our website. They help us, among other things, recognise you when you return to our website, remember your preferences, and improve the overall user experience. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, it may affect your use of our website and services.

Changes to Privacy Policy

This Privacy Policy may be updated from time to time. When we make significant changes, we will notify you through our website or direct communication. We encourage you to regularly review this policy to stay informed about how we protect your personal data.

Complaints and Contact

For questions about the Privacy Policy or the way we process your data, you can contact our customer service. If you are a customer and are not satisfied with our service, you can file a complaint by contacting our complaints department. We strive to resolve any concerns or complaints together with you.